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Confraternität & Goldenes Kreuz Private Hospital is an attend­ing physician hospital which means that patients have the opportunity to come to us and be treated by their doctor of choice (attend­ing physician), and in collab­oration with our professional team, take advant­age of our state-of-the-art infrastructure.

Physician contract

For all medical procedures that take place during your outpatient treatment or inpatient stay with us, the attending physician is legally responsible and bound by the mutual treat­ment agree­ment. The attending physician is also in charge of the staff made avail­able by us and respons­ible for any additional specialists consulted.

If you are referred to our facility by the doctor of your choice, Confraternität & Goldenes Kreuz Private Hospital presumes that you have entered a treat­ment agree­ment – be it written or oral – with said doctor. This also applies in the event that the referring physician has an employ­ment relation­ship with us.

Your attending physician is there­fore liable for medical treat­ment received, whether it is per­formed personally by him or the consult­ants and staff members brought in.

In addition to medical treat­ment and care by your attend­ing physician, the treat­ment contract also covers necessary patient education and its document­ation, as well as your consent for the proposed treat­ment and the fee required for the performance of treat­ing physicians, medical consultants and other personnel if not covered by your insurance plan.

Accommodation contract with the private hospital

The hospital is responsible for your accommodation and care. In addition, we are respons­ible for ensuring the qualifi­cations of our nursing, therapeutic or other staff members as well as for the entire infrastructure including medical equip­ment.
Admission to our hospital establishes an accommodation agree­ment between you and Confraternität & Goldenes Kreuz Private Hospital. Contents of this contract are - in addition to accommodation and meals - around-the-clock access to emergency medical assistance along with inpatient care including therapeutic services such as physical therapy.

Your rights as a patient

In Austria, patients’ rights are protected by law. They are defined in the “Patients’ charter” and include the following key points:

Right to treatment and care
  • Treatment and care, regardless of age, gender, origin, wealth, religion, and type or cause of illness
  • Provision of medications
  • Medical care in accordance with current scientific understanding
  • The best possible pain therapy
  • Quality control and quality assurance
Respect for patients’ dignity
  • Protection of patients’ modesty and privacy
  • Adaptation of routines in hospitals and convalescent institutions to suit the usual day-to-day rhythms of patients’ lives
  • Facilitation of religious support and care for inpatients
  • Protection of personal health-related data
  • The option to refuse visitors during an inpatient stay
  • Nomination of next of kin in case the patient’s condition worsens
  • Dying with dignity
Self-determination

Patients must

  • be provided with clear information about possible diagnoses and types of treatment, their risks and effects (in advance),
  • their health status, what level of commitment is needed from them for treatment, and
  • any lifestyle recommendations to enhance the effectiveness

of treatment.

Treatment may only be given with prior agreement,
  • either from the patient himself/herself, or
  • if he/she is not in a position to give that agreement, then by a representative,

unless the patient is unconscious and in imminent danger.

Right to information and documentation
  • Clear explanation of the costs in advance
  • Consultation of medical documentation together with any attachments (e.g. x-ray images)
  • Copies of medical documentation (no reason must be given, but if necessary, the patient may have to meet the costs of providing copies)
  • Keeping a record of the patient’s wishes
Special conditions for children

Any explanation given to children must be appropriate to their developmental stage. When children under the age of 10 are admitted to the hospital, it should be possible to admit an accompanying adult with them; if this is not possible, they must have the right to visit at any time.

Patients’ wishes

Patients have the right to submit a statement of wishes in advance, in case they are not able to do so at a later stage. This includes:

  • a patient decree
  • of objection to organ donation
  • power of attorney
TIP

For further information (in German) on your rights as a patient, please see:
Your hospital stay
Registration, discharge
Fees, billing
Visitors, relatives