Medical outcome quality
Rate of infection for selected operations
| Type of surgical intervention | Nominal value | Mavie Med Hospitals value (2024) |
|---|---|---|
| Hip replacement | <0.98% | 1.26% |
| Knee replacement | <0.49% | 0.00% |
| Caesarian section | <0.68% | 0.12% |
| Gallbladder removal | <1.59% | 0.39% |
The following section outlines some key components and instruments of quality management to give you an impression of how they shape our daily activities.
Active complaints management
We use feedback from our patients and our attending doctors to help us continually improve and we incorporate their suggestions into our quality assurance processes.
Complaints can be made in person during your stay, submitted in writing, by telephone, by email or by using the form on the homepage.
To ensure the professional handling of all complaints, we make it easy for anyone to file a complaint and insist on appropriate handling of and responding to complaints in addition to the systematic analysis of complaints received.
Process management
We use process management as a tool for the ongoing optimization and management of processes. It provides a clear overview of the relevant structures and guarantees transparency. All processes are depicted in a process map. This overview is key for optimizing, managing and understanding the various processes.
Each project has defined goals to guide the work of process owners and the whole process team. Our management and process owners utilize what we call a goal cockpit. This overview of relevant goals is an important tool for management and connects strategic goals with area-specific goals and process goals. We use a continual process of data collection and evaluation to assess whether the defined goals have been met.
Internal audits
Another core component of quality management is the conducting of internal audits. In addition to evaluation by outside parties, our staff assess processes internally and determine whether process descriptions, standards and guidelines have been satisfied. We can identify potential for improvement by evaluating processes for possible weak spots.
Certifications
The Confraternität & Goldenes Kreuz is the first and only private hospital in Austria with a certified Breast Health Center.
The initial assessment and certification in 2011 was carried out by Doc-Cert – an independent committee of experts from Switzerland. The prerequisites for certification include a series of demanding quality criteria that have to be checked and approved every year in a quality report. In addition, each Center is obliged to undergo a recertification audit every three years.
Experts from Doc-Cert accordingly visited the Breast Health Center on June 7 and 8 2017 to conduct a thorough evaluation.
The auditors found that the Center’s patients are provided with excellent treatment and care. This recent re-certification is evidence of the excellent standards and continuously improving quality at Confraternität & Goldenes Kreuz.
The Confraternität & Goldenes Kreuz Private Hospital offers a colonoscopy without discomfort as part of its bowel cancer prevention program. The procedure has been certified by the Austrian Society for Gastroenterology and Hepatology (ÖGGH) indicating that it is performed on site in our hospital in full accordance with the quality criteria defined by the ÖGGH.
The operating theater procurement facilities are certified to procure testicular tissue for use in in-vitro fertilization.
The Fertility Center is a certified tissue bank and a certified collection facility. It is therefore authorized to collect, preserve, store and distribute human cells and tissue for the purposes of in-vitro fertilization.
